Change of mind Returns
If you’re looking to return or exchange your order, we offer change-of-mind returns within 14 days of purchase. You can return your product for an account credit or a different product.
Faulty Product Returns
Faulty products are able to be returned within relevant consumer guidelines. You can return your product for an account credit or a replacement product if the product is returned and the fault is found.
Faulty products include manufacturer faults only and we will not accept returns on damaged or mistreated products.
Please note the following exceptions to our return and refund policy:
- Discounted items are final and cannot be returned or exchanged.
- Returned items must have tags still on and be returned in original product packaging.
- Returned items must have no visible signs of wear or use.
- Returned items must not be damaged
To initiate a return, please complete the following steps:
1. Complete a Remote King returns form found here
2. Request a return form from Remote King.
3. If a replacement product is required this will be sent out at full cost
4. Send all items back to us along with a fully completed Returns Form using the returns bag provided.
5. Once faulty items are received back the faulty item will be credited (providing fault is found)
Additional Information:
- Upon return we will assess the condition and/or fault of the item to determine a successful or unsuccessful return and will advise the outcome
- A 30% restocking fee will be charged for items; that are claimed faulty but a fault could not be determined by us; that were a result of incorrect ordering on the customers behalf
- In the event that your order arrives damaged in any way, please email us as soon as possible at sales@remoteking.com.au with your company name, order number and a photo of the box and the inner item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
- Please contact sales@remoteking.com.au for further information or enquries
